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How does it work?

Your new Conwy Valley fflecsi service starting 9th November 2020 replaces local bus services 19 (between Llanrwst – Cwm Penmachno only) 42, 68A, 68B, 68C, 68D and 70.

fflecsi operates Monday – Saturday with extensions further south to Corwen three times a week. The service offers a more tailored way of getting about by picking you up and dropping you off in the defined area and not just along a fixed bus route. 

Use the fflecsi bus at your request, it will pick you up close to where you will be and change its route so that all other booked passengers can get to where they need to go as well.

To use fflecsi, you need to book in advance using the app, web or by calling 0300 234 0300. You can ensure you arrive at your destination by a certain time, or depart by certain time to make connections with buses/trains or keep appointments you have. You will then be able to see what options are available to you. On the website, some quick links will give you the ability to book and guarantee connections for a selection of bus and train journeys form Llanrwst. 

fflecsi is designed to provide greater mobility in rural areas and help people make those essential local journeys in a safe, flexible managed environment.

1

Download our app or call

Set up your account and choose your pick-up and drop-off points. Or call us on 0300 234 0300

2

Book your trip

Book your trip and you’ll receive confirmation and live updates on your journey

3

Travel

Head to your pick-up point at in plenty of time and be ready to start your journey

Conwy Valley

fflecsi is a new way to get out and about in the Conwy Valley.

To use the service you need to book, which is easy. Simply use our app, book online or call us on 0300 234 0300 and we’ll help you plan a journey.

Adult fares start from £1 up to a maximum of £3 for longer journeys. Children can travel for as little as 50p up to a maximum of £1.50 for longer journeys.

Remember concession card holders travel for free.

Questions?

fflecsi is available Monday – Saturday from 07.30 – 18.30 each day.  There are currently no fflecsi services on a Sunday or Bank Holidays

Your new Conwy Valley fflecsi service starting 9th November 2020 replaces local bus services 19 (between Llanrwst – Cwm Penmachno only) 42, 68A, 68B, 68C, 68D and 70.

fflecsi is designed to be an affordable service, so currently normal bus fares still apply.  For fare information please check Newport Transport website. You can still use your season or pre-purchased ticket.

NHS, Ambulance, Fire and Police Service personnel travel for free during the pandemic. Simply show your staff ID badge to the driver.

MyTravelpass discounts apply.

You can also use your 60 and over and disabled concessionary travel card.

fflecsi responds to current demand, so you can only book when you’re about to travel.  There’ll be a choice of services available.

Yes. You can use your concessionary card on all fflecsi services.

You pay on the bus using a contactless bank card or Smartcard. We’re sorry but we’re unable to accept cash payments at this time.

The best way to book and manage your journeys is to download our app on your smartphone or tablet but you can still call to book by calling us on 0300 234 0300.

Our app provides you with a quick and easy way to request fflecsi. Once you’ve booked, our app updates you on the current location of your bus, where it’ll pick you up and when it’ll arrive.

If you don’t have a smartphone or tablet you can call us to book on 0300 234 0300.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for 2 minutes but will then need to leave to pick up the next passenger.

This is a pilot being run by local operators, councils and Transport for Wales to see how well responsive travel serves our communities.

If the pilot goes we’re could introduce fflecsi to more service areas working in partnership with local operators.

We’ll  develop new ways to book  in  the coming months, including enabling you to book in advance on buses which will link with rail services

By booking the service you want to use, we can make sure that our buses pick-up only as many passengers as can be safely carried while maintaining social distancing.

Our buses are deep cleaned every night and we regularly clean main customer touchpoints such as hand poles and grab rails.

You pay on the bus using a contactless bank card or Smartcard. We’re sorry but we’re unable to accept cash payments at this time.

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

If we haven’t answered all your questions , please email us at helo@fflecsi.cymru or call us on 0300 234 0300.