Conwy Valley

1bws tickets are now available on fflecsi and can be purchased from your bus driver, the ticket will then be valid for travel on every other bus you use that day across North Wales – in Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey, Wrexham—and on buses from North Wales to Chester, Whitchurch and Machynlleth

An adult ticket will cost £5.70, a child (or young person with a My Travel Pass) will pay £3.70 and holders of English and Scottish concessionary bus passes will also pay £3.70. A Family ticket is available for just £12.00. Welsh concessionary pass holder travel for free.

If you’re planning to connect with a fflecsi service (it’s not your first journey using the ticket) you must continue to book your journey in advance via the fflecsi app or by contacting the customer service team on 0300 234 0300

fflecsi is available Monday – Saturday from 07.30 – 18.30 each day.  There are currently no fflecsi services on a Sunday or Bank Holidays

Your new Conwy Valley fflecsi service starting 9th November 2020 replaces local bus services 19 (between Llanrwst – Cwm Penmachno only) 42, 68A, 68B, 68C, 68D and 70.

fflecsi is designed to be an affordable service, so currently normal bus fares still apply.  For fare information please check Newport Transport website. You can still use your season or pre-purchased ticket.

NHS, Ambulance, Fire and Police Service personnel travel for free during the pandemic. Simply show your staff ID badge to the driver.

MyTravelpass discounts apply.

You can also use your 60 and over and disabled concessionary travel card.

fflecsi responds to current demand, so you can only book when you’re about to travel.  There’ll be a choice of services available.

Yes. You can use your concessionary card on all fflecsi services.

You pay on the bus using a contactless bank card or Smartcard. We’re sorry but we’re unable to accept cash payments at this time.

The best way to book and manage your journeys is to download our app on your smartphone or tablet but you can still call to book by calling us on 0300 234 0300.

Our app provides you with a quick and easy way to request fflecsi. Once you’ve booked, our app updates you on the current location of your bus, where it’ll pick you up and when it’ll arrive.

If you don’t have a smartphone or tablet you can call us to book on 0300 234 0300.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for 2 minutes but will then need to leave to pick up the next passenger.

This is a pilot being run by local operators, councils and Transport for Wales to see how well responsive travel serves our communities.

If the pilot goes we’re could introduce fflecsi to more service areas working in partnership with local operators.

We’ll  develop new ways to book  in  the coming months, including enabling you to book in advance on buses which will link with rail services

By booking the service you want to use, we can make sure that our buses pick-up only as many passengers as can be safely carried while maintaining social distancing.

Our buses are deep cleaned every night and we regularly clean main customer touchpoints such as hand poles and grab rails.

You pay on the bus using a contactless bank card or Smartcard. We’re sorry but we’re unable to accept cash payments at this time.

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

If we haven’t answered all your questions , please email us at helo@fflecsi.cymru or call us on 0300 234 0300.