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fflecsi is a different way to travel by bus and an exciting new service from Transport for Wales in partnership with your local bus operators

1

Download our app or call us

Set up your account and choose your pick-up and drop-off points or call us on 0300 234 0300

2

Book Your trip

Choose your pick-up and drop-off points. You’ll receive confirmation and live updates of your bus

3

Travel

Head to your pick-up point in plenty of time and be ready to start your journey

Download the fflecsi app to book

Our app is the easiest way to use fflecsi. The app shows you where your fflecsi service is, where it’ll pick you up and when it’ll arrive

or book by calling us on 0300 234 0300

Image of flecsi app on a smartphone
Image of a woman getting on a bus

How does it work?

Fflecsi buses pick you up and drop you off in the service area and not just at a bus stop. A bus picks you up at your request, changing its route so that all passengers can get to where they need to go. fflecsi is designed to help people make essential local journeys.

Your safety is paramount, and we’ve designed fflecsi to carry passengers safely. Knowing how many passengers we’re picking up means we can gaurantee you a seat and maintain social distancing.

Why now?

To enable more people to use public transport again, Transport for Wales is working in partnership with local bus operators to provide on demand services across Wales.

fflecsi can help us provide those services in a safe and sutainable way, meeting local needs with flexible services designed to come to you.

We’re monitoring how popular services are and adapting how and where fflecsi runs to meet those needs.

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fflecsi locations

fflecsi is designed to meet local needs - check out the locations below to see how it works in each area

Questions?

fflecsi is designed to be an affordable service. For fare information please check the location page for the area you’ll be travelling in. You can still use your season or pre-purchased ticket.

NHS, Ambulance, Fire and Police Service personnel travel for free during the pandemic. Simply show your staff ID badge to the driver.

MyTravelpass discounts apply.

You can also use your 60 and over or disabled concessionary travel card.

fflecsi works differently to support local needs – check the location page for the area you want to see if this is possible

Yes. You can use your concessionary card on all fflecsi services.

You pay on the bus using a contactless bank card or Smartcard. Some operators accept cash as well, but please check the location page to see if this is possible where you’re travelling.

The best way to book and manage your journeys is to download our app on your smartphone or tablet but you can still call to book by calling us on 0300 234 0300.

Our app provides you with a quick and easy way to request fflecsi. Once you’ve booked, our app confirms where it’ll pick you up and when it’ll arrive. You can even check the current location of your bus as it comes to pick you up.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for two minutes but will then need to leave to pick up the next passenger.

By booking the service you want to use, we can make sure that our buses pick-up only as many passengers as can be safely carried while maintaining social distancing and guarantees you a seat.

Our buses are deep cleaned every night and we regularly clean main customer touchpoints such as hand poles and grab rails.

You can pay on the bus using a contactless bank card or Smartcard.

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

If we haven’t answered all your questions , please email us at <a href=”mailto:helo@fflecsi.cymru”>helo@fflecsi.cymru</a> or call us on 0300 234 0300.