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How does it work?

Using new, fully accessible comfortable buses Monday to Saturday equipped with USB charging sockets and wifi, the fflecsi service will be there for you early until late making a big difference in your ability to get to work, attend education, get to appointments, connect with other public transport, socialise and shop.

The fflecsi bus service is available to more people than any other bus service in the area, the service extends to those who have may not had access to a bus service before. At your request, fflecsi will pick you up and drop you off where you want to go and back again. The bus does not operate to a fixed route or timetable but can take you to anywhere within the zone, the route can change depending on who else has booked at similar times with similar destinations.

The biggest difference between the traditional bus routes and fflecsi is that you need to book to use it. The best experience is using the app where you can track your bus, but you can also book by web or by simply calling 0300 234 0300. You can ensure you arrive at your destination by a certain time, or depart by certain time to make connections with buses/trains or keep appointments you have. You will be able to see what options are available to you.    

Download on the App Store Get in on Google Play Book online

or book by calling us on 0300 234 0300 Mon-Sat: 7am-8pm Sun: 9am-5pm

1

Download our app or call

Set up your account and choose your pick-up and drop-off points. Or call us on 0300 234 0300

2

Book your trip

Book your trip and you’ll receive confirmation and live updates on your journey

3

Travel

Head to your pick-up point at in plenty of time and be ready to start your journey

Blaenau Gwent

fflecsi is designed to give you greater mobility and help people make those greener, local journeys in a safe, flexible managed environment.

The fflecsi bus service in Zone 2 compliments route 1 and 3 operated by Henleys Bus Services, routes E3 and X15 operated by Stagecoach and route X1 operated by Phil Anslow.

Questions?

You can go anywhere in zone 1 all the time and in zone 2 between 5.15 and 8.00 in the morning, between 1.15 and 2.15 in the afternoon and between 6.00 and 10.35 in the evening.

There are currently no fflecsi services on a Sunday or Bank Holidays

fflecsi will pick you up from where you like, drop you off where you want to go and bring you back again. As the bus doesn’t run to a fixed route or timetable, the route will vary depending on who else has booked at similar times with similar destination.

You can go anywhere in zone 1 all the time and in zone 2 between 6 and 8.30 in the morning and between 5 and 10 in the evening

You can buy single or return tickets from your driver or buy day rider or 1 week tickets on the Stagecoach bus app.

For longer tickets or ticket zone details, visit stagecoachbus.com. If you already have a valid Stagecoach ticket you can still use it on fflecsi and concessionary cardholders travel free

Yes. You can use your concessionary card on all fflecsi services.

You pay on the bus using a contactless bank card or Smartcard

The best way to book and manage your journeys is to download our app on your smartphone or tablet but you can still call to book by calling us on 0300 234 0300.

Our app provides you with a quick and easy way to request fflecsi. Once you’ve booked, our app updates you on the current location of your bus, where it’ll pick you up and when it’ll arrive.

If you don’t have a smartphone or tablet you can call us to book on 0300 234 0300.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for 2 minutes but will then need to leave to pick up the next passenger.

This is a pilot being run by local operators, councils and Transport for Wales to see how well responsive travel serves our communities.

If the pilot goes we’re could introduce fflecsi to more service areas working in partnership with local operators.

We’ll  develop new ways to book  in  the coming months, including enabling you to book in advance on buses which will link with rail services

By booking the service you want to use, we can make sure that our buses pick-up only as many passengers as can be safely carried while maintaining social distancing.

Our buses are deep cleaned every night and we regularly clean main customer touchpoints such as hand poles and grab rails.

You pay on the bus using a contactless bank card or Smartcard. We’re sorry but we’re unable to accept cash payments at this time.

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

If we haven’t answered all your questions , please email us at helo@fflecsi.cymru or call us on 0300 234 0300.

Blaenau Gwent DL leaflet