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Wear a face covering

Help us stop the spread of coronavirus by wearing a face covering on all public transport


Stay safe

Respect our colleagues and passengers safety. Remember not everyone can wear a face covering

Wear a face covering

Face coverings

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties.

The Welsh government’s full list of exceptions can be found here

How fflecsi can help

COVID-19 has significantly impacted public transport and how we all travel with fewer people travelling. Many key workers rely on public transport to get to work, while others need to use public transport for essential shopping.

fflecsi can support these passengers in a safe and sustainable way, providing services when and where they’re needed most.  Choosing when you want to travel also means key workers can get to work on time or you can make essential journeys with minimal delay.


You can, but you should only do so for essential journeys or if it’s your only option to travel. We’re still running reduced services and want to offer people with no alternative means of transport the possibility to travel as safely as possible.

Yes, provided everyone plays their part. Your safety is our top priority and we’ve made some important commitments to keep you and our people safe during these difficult times.

The Welsh Government has created a useful checklist for people to use before they set off on their journeys.

  • Plan your journey
  • Do I need to travel by public transport?
  • Can I walk or cycle to my destination?
  • Have I checked the latest travel advice from my transport operator?
  • Have I asked for any assistance I think I may need?
  • Have I planned my journey to minimise crowded areas and allow for delays?
  • Am I taking the most direct route to my destination?

What you should take with you:

  • Phone (if needed for travel updates, tickets, contactless payments)
  • Tickets
  • Hand sanitiser
  • Essential medicines
  • Tissues
  • A face covering

You can, but only if your journey is essential or if it’s your only option. Please consider walking or cycling where possible to help us keep the limited space available on public transport for key workers who need to travel to and from work.

The Welsh Government has confirmed that passengers must wear a face covering on public transport from 27 July to help prevent the spread of the virus to fellow passengers and staff.

Passengers who needn’t wear a face covering are:
•    children under the age of 11 years old
•    those who suffer with breathing difficulties
•    those with a physical or mental illness or impairment, or a disability

You can view the Welsh Government’s full list of exemptions here.

Please continue to keep to the physical distancing measures in place and if you’re showing any symptoms of the coronavirus, please do not travel. You can read the latest guidance here.

WATCH – an experience of travelling by train here

Face coverings: frequently asked questions
How and when you could wear a face covering to protect those around you .

No, you don’t have to wear the face covering until you’re getting ready to board the bus. Face coverings are only compulsory whilst you’re travelling on public transport vehicles. You’ll be expected to follow the physical distancing guidance and make sure your hands are clean before you board public transport.

We do advise that you take plenty of time to put your face covering on properly and to avoid touching the front of your face covering while putting it on.

From Monday 27 July 2020, if you travel without wearing a face covering you could be fined or refused travel. This is not the case for passengers who are advised not to wear a face covering:

  • children under the age of 11 years old
  • those who suffer with breathing difficulties
  • disabled people

To avoid this happening, we’re asking that passengers help us by following the latest guidance to keep the transport network as safe as possible for fellow passengers and our staff.

Vehicles are continuing to be thoroughly cleaned in line with Welsh Government guidelines. Heavily used areas such as tables, handles and anywhere passengers may regularly touch are regularly and thoroughly cleaned, this includes station areas.

Keeping front-line staff as safe as possible is also one of our top priorities, and we’re working with public transport providers to make sure staff and passengers are kept as safe as possible.